Frequently Asked Questions

Who is your service best suited for?

Our services are best suited for clients who value consistency, professionalism, and long‑term care of their home. We work exceptionally well with busy professionals, families, and retirees who prefer and rely on a dependable, recurring service rather than one‑off or last‑minute cleanings.

What does “recurring care” mean?

We specialize in ongoing home care. Recurring service allows us to maintain a consistently clean, healthy home rather than repeatedly “resetting” it. While one‑time and deep cleans are available, our systems, pricing, and quality standards are optimized for recurring clients.

Is your service a good fit if I’m on a tight budget?

We may not be the best fit if price is your primary decision factor. Our pricing reflects professional standards, trained cleaners, quality control, and compensation that awards excellence. Clients who choose us typically prioritize reliability, trust, and long‑term value over finding the lowest possible rate.

Fit & Philosophy

How is pricing determined?

Pricing is flat‑rate and based on #of bedrooms /bathrooms, overall size of the home, current condition, service frequency.

This approach ensures transparency and allows our cleaners to focus on quality rather than rushing to beat the clock.

What’s included in a standard cleaning?

Standard cleaning includes routine maintenance for every room, top to bottom. A detailed list of inclusions is provided before booking so expectations are clear.

What’s not included?

Services such as interior appliance cleaning, laundry, organizing, or heavy buildup removal are available to established clients as add‑ons or hourly services when requested.

What if my home needs more time than expected?

If the condition of the home requires additional time beyond what was quoted, we’ll communicate options before proceeding. This may include adjusting the scope, adding time, or scheduling a follow‑up visit.

Pricing & Scope

Trust & Professional Standards

Who will be cleaning my home?

Your home will be serviced by trained, vetted independent cleaning professionals who meet our quality and safety standards. Each cleaner receives clear expectations, service checklists, and ongoing feedback.

Do you background check cleaners?

Yes. We conduct screening and vetting as part of our onboarding process and only work with professionals who demonstrate reliability, attention to detail, and professionalism.

What if something is damaged?

While rare, accidents can happen. If damage occurs, please notify us promptly. We address issues professionally and fairly, in alignment with our service agreements.

Logistics & Scheduling

Do I need to be home during the cleaning?

No. Many clients are not home during service. As long as we have access instructions, your presence is not required.

Do you bring your own supplies and equipment?

Our cleaners arrive fully equipped with professional-grade tools and core cleaning products to ensure consistent, high-quality results.

For specialty surfaces such as stone, hardwood, or premium appliances, we ask that homeowners provide manufacturer-recommended products to protect long-term finishes.

This hybrid model allows us to maintain professional standards while safeguarding your home. Prior to your first visit, we’ll share a simple checklist outlining recommended supplies, so you know exactly what to have on hand. If you have questions about products or would like guidance on what works best for your home, we’re happy to help.

How do reschedules or cancellations work?

We understand life happens. We ask for advance notice for reschedules or cancellations so we can respect our cleaners’ time and maintain schedule integrity. Specific notice requirements are outlined in your service agreement.